Privacy Policy

1. Introduction

Verch AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visual merchandising platform and related services (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and contact details
• Profile Information: User preferences, settings, and profile data
• Content Data: 3D designs, product catalogs, brand guidelines, and other content you upload
• Communication Data: Messages, feedback, and support communications
• Payment Information: Billing address and payment method details (processed by third-party payment processors)

2.2 Information Automatically Collected

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Log Data: Server logs, error reports, and performance metrics
• Analytics Data: User behavior patterns and Service performance data

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Send important updates and security notifications
• Analyze usage patterns to enhance user experience
• Develop new features and functionality
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure Service security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist in operating our Service, such as:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of others.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@verch.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at: